Road Lodge Umhlanga - Rude Staff

Not resolved

AVOID Road Lodge Umhlanga; Cnr Medigate and Hospital Road, Umhlanga Rocks 4319, South Africa; I had booked an overnight stay here as the City Lodge I usually stay in was full.To start with the website incorrectly charged me for three rooms instead of one.

It took me 6 phone calls and 4 emails before they agreed to pay me back the difference. On arrival at the hotel I was in a hurry as we had tickets to a film that was starting shortly. The lady at the front desk greeted me then ignored me. She flirted and chatted with another customer for a while then phoned someone and chatted for a few minutes.

Twenty minutes later she decided it was time to let us check in. I was then told that I had booked a smoking room but requested a non-smoking room. This was total BS as I made sure I had booked a non-smoking room as I hate smoking rooms. She then raised her voice telling me that I was wrong then disappeared into the back room.

Sometime later she returned and told me again that I had a smoking room but through huge effort she could get me a non-smoking. I was then told that I should learn to read what I was booking and that I should not make that mistake again. I was livid. The room she gave us was on the ground floor and the door stuck so badly it took us ages to get in.

The room itself was pleasant enough with a small en-suite and was good value for money. I am sure we were given a room that had issues with the door just because I got angry.

I will never stay at the hotel again after the attitude from the staff and I will send letter to the head office.

Company Email Address:

Review about: Overnight Stay.

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